100% Money Back Guarantee
Everything we print is fully guaranteed. If you are not satisfied, whatever the reason, return it to us for a reprint, a credit, or a refund.
Selling the Highest Quality Printed Products
We have high standards, and our goal is to sell the highest-quality printed products we possibly can. We define quality by evaluating the finest papers, purchasing earth-friendly inks and consumable products, hiring talented employees, and building reliable workflow systems that enable us to hit demanding deadlines.
Extraordinary Service We go to extraordinary lengths to satisfy and delight our customers. We earnestly try to meet or exceed your expectations on every single printed document you purchase from us. We know that by doing so, our customers will become an advocate for our business. Advocates do more than just buy printing. They talk about it with their friends and business associates.
Meaningful Value We offer value to our customers by providing them with high-quality printing, on time, on budget, and with a competitive price. We are constantly challenged to improve the value proposition for our customers.
The Fine Print
Here are the fine details in our guarantee.
We guarantee your satisfaction in the quality of our products we produce or we will redo your order (or if you prefer, we will refund your money.)
When you are sent a proof, we ask you to check for spelling, grammar, numbers and name accuracy on all text.
This guarantee for printing refers to the quality of the print job and not the content after it has been approved by you, our client. We offer this guarantee on the following print issues (but are not limited to): ghosting, smudges, incorrect perforations, form alignment, incorrect folding, incorrect size, incorrect paper weight, incorrect finish, and incorrect paper stock.
Your choice on the graphic design, paper specifications, folding options, finish and paper weight must be decided prior to printing. We have standard stock we use, as listed in our brochure and use that for all printing, unless you, the client, specify a different material.
While we do try to catch errors in customer supplied files; however, this is not our responsibility.
It is normal that the cutting process as well as folding processes may be off to a maximum of 1 mm. This is industry wide and not specific to Ignite Printing. Customer supplied files without a bleed are cut to the best of our ability.
We offer a digital proof of most of our printing to ensure you get the colours you expect.
Our turn around time for most printing jobs is one week. Next day and same day are available; however, due to our work flow, we may need to charge an extra fee to accommodate.
All apparel is guaranteed to your satisfaction. For artwork supplied images or logos we have on file, no proof will be sent. If we send a proof, it will be for the image only going onto the apparel. We do not provide a proof showing exact placement and size of printing. We use the standard placement sizes when it is specified for Front Left, Full Front, Full Back, Yoke, etc. and use our best judgement in terms of size of image/text.
We guarantee that our quality of screen printing/embroidery and digital prints are free from any defects or misprints. We will provide a full refund on any stained, damaged or incomplete garments.
If you are not happy with your order please return the items within 15 days of picking up and if they meet the above requirements, we will gladly reprint.
As with printing, where we have a standard stock we use, we have our standard Brand of apparel and Styles we use. When you, the client have not specified in writing we use our standard (most popular and most ordered) items.
With all types of printing, when submitting the order, please include all details that are important to the job. While we may have discussed various options on your visits to our location, we are not responsible to remember all your preferences. When it is in writing, we can guarantee you will receive what you order!